TJC Warranty Terms & Conditions

PLEASE READ THIS DOCUMENT CAREFULLY - It contains important information about your rights and obligations, as well as limitations and exclusions. these warranty program terms & conditions are between you and shop tjc limited and they govern your and our respective rights and obligations.

Together with the below-linked terms and notices (collectively, these "Terms"), they constitute the agreement between you and us related to your warranty on the tjc tv channel & tjc.co.uk website (the "tjc website"). please read these terms carefully.

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DEFINITIONS - Throughout this Service Agreement, the words "We”, “Us”, “ Our”, “ Provider" means the party or parties obligated to provide service under this Service Agreement as the service agreement obligor/provider. This Service Agreement is an agreement between You and the obligor/provider of this Service Agreement, Shop TJC UK Limited ; “Administrator” means the party that will administer the services outlined in this Service Agreement, Shop TJC UK Limited. “Merchandise” means the item(s) which You purchased from Shop TJC UK Limited (“Retailer”). "You” and “Your” means the purchaser of the Merchandise that is covered by this Service Agreement.

SERVICE AGREEMENT INSTRUCTIONS. Your Service Agreement will be available for you on the ShopTJC UK Limited website – www.tjc.co.uk This agreement will also be available at the time of checkout on website. If you are placing order through customer services, the customer services agent will be able to read out the full T&C.

OBTAINING SERVICE - Please retain your Warranty ID or pass it on to the gift recipient, as the original proof of purchase is the Warranty ID. To file a claim and for instructions on obtaining service under this Service Agreement for Your Merchandise, contact the Administrator, Customer Services UK: 0800 260 6666 Option 3. Please have Your Service Agreement handy and be prepared to provide the Administrator with details regarding the nature of the issue with Your Merchandise. You must call the Administrator prior to servicing Your Merchandise, and all repairs must be authorized in advance by the Administrator. The Administrator will instruct You to mail Your Merchandise (with a pre-paid return label the Administrator will send to You) to obtain service.

WHAT IS COVERED. - Under this Service Agreement, We agree to provide the necessary materials and labor costs to repair Your Merchandise to a usable and wearable condition; provided, such repair is necessitated by Merchandise wear during normal usage of the Merchandise under the conditions for which it was designed (including manufacturing defects and accidental damages, but doesn’t cover natural wear and tear, lost or misplaced merchandise and/or parts of the merchandise), and that the Merchandise is not covered under any other insurance, warranty, guarantee and/or service agreement. We will repair or replace or refund the Merchandise at Our sole discretion, merchandise proven by our administrator to be defective due to the manufacturing process or merchandise proven to be damaged because of accidental damage, within 12 months after the date of purchase. Materials used to repair or replace Your Merchandise may be non-original manufacturer materials of like kind and quality. For gemstones in other Merchandise, We reserve the right to re-facet, re-polish, or re-cut any gemstone submitted for service under this Service Agreement, and may elect to do so as long as the gemstone weight loss of such action would not differ by more than ten percent (10%) of the original weight. If the re-facet, re-polish, or re-cut of the gemstone would result in a greater than ten percent (10%) weight loss, We will replace the original gemstone. If We do not have access to a duplicate stone, We will reimburse You up to the original purchase price of the covered Merchandise; excluding taxes and shipping costs, and this Service Agreement will be fulfilled and all obligations satisfied. In no event shall the Administrator or We be liable for any damages as a result of the unavailability of a duplicate stone. Any and all parts or Merchandise replaced under this Service Agreement become the Administrator’s or Our property in their entirety. One Warranty purchase would cover only one piece of the merchandise. Please be advised that warranty will be applicable on selected items and will be listed during the presentation, and will also be listed when placing an order online.

NOTE: This Service Agreement does not cover repair or replacement of the Merchandise for any of the causes, or provide coverage for any of the losses, set forth in the section entitled “WHAT IS NOT COVERED”.

DEDUCTIBLE. You are not required to pay a deductible to obtain service for Your Merchandise under this Service Agreement.

COVERAGE TERM. The term of this Service Agreement begins upon its date of purchase and continues for one (1) year. If Your Merchandise is being repaired or en route to repair at the time the term of this Service Agreement expires, the coverage will extend until service or repair is complete. This Service Agreement does not replace, but supplements, any other warranties/guarantees applicable to the covered Merchandise. This Service Agreement is inclusive of any manufacturer’s warranty; it does not replace the manufacturer’s warranty, but provides certain benefits during the term of the manufacturer’s warranty. During the manufacturer’s warranty period, any materials, labor or shipping costs covered by that warranty are the sole responsibility of the manufacturer. Upon expiration of the manufacturer’s warranty, this Service Agreement continues to provide some of the manufacturer’s benefits as well as certain additional benefits listed within this Service Agreement. NOTE: This Service Agreement will no longer provide coverage if the Merchandise is used as a trade-in toward another item; in such instances, a new Service Agreement will need to be purchased on the new item(s). If your purchase or merchandise is outside of the warranty or where there is no proof of purchase, these services will be chargeable. Charges must be paid to Shop TJC UK Limited.

LIMITATION OF LIABILITY - The maximum liability under this Service Agreement is up to the purchase price You paid for the Merchandise (minus taxes). In the event that the total of all paid claims equals the purchase price paid for the Merchandise (taxes excluded), or We replace the Merchandise, We shall have satisfied all obligations under this Service Agreement. This Service Agreement provides the one-time replacement of the Merchandise only.

WHAT IS NOT COVERED

• This service agreement does not cover repair or replacement of the merchandise for any of the following causes, or provide coverage for any of the following losses:
• Incidental, consequential, or secondary damages, including but not limited to any delay in rendering service under this service agreement or for loss of use during the period that the merchandise is awaiting repair or replacement;
• Pre-existing conditions incurred or known to you (“pre-existing” means a condition that within all reasonable probability relates to the fitness of your merchandise prior to issuance of this service agreement);
• Please note any breakables such as glass or ceramic items in our Home category will not be covered under our 1-year warranty program;
• Damage from accident, abuse, misuse, introduction of foreign objects into the merchandise, tampering with prongs, bezels, or other elements designed to secure diamonds or gemstones, unauthorized merchandise modifications or alterations;
• Failure to follow the manufacturer's instructions;
• Third-party actions (fire, collision, vandalism, theft, etc.);
• The elements, or acts of god;
• loss or damage caused by war, invasion or act of foreign enemy, hostilities, civil war, rebellion, riot, strike, labor disturbance, lock out or civil commotion;
• batteries and or damage caused by defective batteries or replacement of defective batteries;
• preventative maintenance;
• damage which is not reported prior to the expiration of this service agreement;
• inherent merchandise defects that are the responsibility of the manufacturer;
• flaws in gemstones;
• loss of diamonds, gemstones or other parts of the merchandise;
• any loss other than a covered breakdown of the merchandise;
• scratches, peeling and dents caused by usual wear and tear;
• unauthorized repairs or parts;
• accessories used in conjunction with covered merchandise and items normally designed to be replaced periodically by you or consumed during the life of the merchandise, including but not limited to batteries; (18) merchandise with removed or altered serial numbers;
• Periodic checkups and/or maintenance as directed by the manufacturer;
• ater damage if used under conditions which exceed the merchandise manufacturer's water resistance guidelines;
• Any merchandise used in a commercial setting or rental basis;
• service outside of the united kingdom;
• the warranty against defects does not cover loss, damage, breakage, changes in appearance, kinks, or the gradual degradation of all or part of the goods due to normal wear, mishap, careless handling, improper use, the use of charms or items not manufactured by tjc or use outside tjc’s care instructions. tarnishing occurs naturally and therefore, cleaning is not covered by the warranty.
• wearing counterfeit charms, or charms by other brands on your tjc bracelet could damage the unique threading system and will void the warranty.

TRANSFER

This Service Agreement may be transferred to a new Merchandise owner by contacting the Administrator. You must provide the Administrator with Your Service Agreement number, date of transfer, and the new Merchandise owner's name, mailing address and telephone number.

RENEWABILITY

This Service Agreement is not renewable.

CANCELLATION

You may cancel this Service Agreement by informing the selling retailer of Your cancellation request within thirty (30) days of the purchase of this Service Agreement and you will receive a one hundred percent (100%) refund of the full purchase price of this Service Agreement, less any claims paid by Us. If Your cancellation request is made more than thirty (30) days from the date of purchase, You will receive a pro-rata refund of the Service Agreement purchase price, less any claims paid by Us and less an administrative fee not to exceed ten percent (10%) of the Service Agreement purchase price or twenty-five pounds (£25.00); whichever is less. If We cancel this Service Agreement, You will receive a refund based upon one hundred percent (100%) of the unearned pro-rata purchase price of this Service Agreement.

BUDGET PAY

Budget Pay does not apply to warranty price (Warranty price would be paid in full)

If a Budget Pay payment fails, the warranty becomes void. The warranty becomes valid after the payment has been made

AGREEMENT CHANGES

We may change these Terms or the TJC warranty Service, or any part of it, at any time: for legal or regulatory reasons; for security reasons; to enhance existing features or add additional features to the TJC warranty Service; to reflect advancements in technology; to make reasonable technical adjustments to the TJC Warranty Service; and to ensure the ongoing operability of the TJC Warranty Service.

If we make changes, we will inform you in due form and time about it and remind you of your rights. You will be able not to accept these changes and you will keep the possibility to cancel your TJC Warranty membership at any time.

Regardless of any changes to these Terms or the TJC Warranty Service, any increase in the service fee will not apply before the end of your current warranty period.

If any change is found invalid or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions.

EVENTS BEYOND OUR REASONABLE CONTROL

We will not be held responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause which is non foreseeable and beyond our reasonable control.

APPLICABLE LAWS

These conditions are governed by and construed in accordance with the laws of the UK and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. If you are a consumer and have your habitual residence in the EU or the UK, you additionally enjoy the protection afforded to you by mandatory provisions of the law of your country of residence. We both agree to submit to the non-exclusive jurisdiction of the courts of the district of Luxembourg City, which means that you may bring a claim to enforce your consumer protection rights in connection with these Conditions of Use in Luxembourg, the UK or in the EU country in which you live. If you reside in the EU, the European Commission provides for an online dispute resolution platform, which you can access here: https://ec.europa.eu/consumers/odr If you would like to bring a matter to our attention, please contact us.

CUSTOMER SERVICE

For any additional questions, you may contact Shop TJC‘s customer service.

OUR DETAILS

Shop TJC Limited, Surrey House, Plane Tree Crescent, Feltham, Middlesex, TW13 7HF
Registered in England and Wales
Registered number: 05654854
VAT number: 873196395

ENTIRE SERVICE AGREEMENT

This Service Agreement; its terms and conditions, limitations and exceptions, and Your receipt of purchase constitute the entire agreement between Us and You, and no representation, promise or condition not contained herein shall modify these items, except as required by law.